Refund and Cancellation Policy

When money comes back, and how to stop.

Last updated 5 October 2026

Setup: the first payment

If we cannot connect your number or get you live within 14 days of receiving the first setup payment, for a reason on our side, we refund the first payment in full. Once your number is connected and messages are flowing, the first payment is not refundable, because the setup work has been done.

If the delay is on your side (for example the catalogue or the connect call is not ready), the 14 days pause until it is.

Setup: later payments

The go-live payment is due when you are live, and the last payment (Alag plans) 30 days after go-live. These are for work already delivered and are not refundable.

Monthly fee

You can cancel the monthly at any time by telling us on WhatsApp or by email. No further monthly fees are charged after that. The month already paid is not refunded, and your service runs until its end.

Meta's charges

Meta's WhatsApp message charges are paid by you directly to Meta. We do not collect them and cannot refund them; contact Meta for those.

Payments made twice or by mistake

If you are charged twice, or pay for the wrong item, tell us within 30 days and we refund the extra amount in full.

How refunds are paid

Refunds go back to the original payment method through Razorpay, within 7 working days of our approval. Your bank may take a few more days to show it.

How to ask

Email info@jayperclick.com or WhatsApp +91 92251 84304. Please include your business name and the Razorpay payment ID from your receipt.